Shipping policy

Ekomé – A Brand of Stree Globex Private Limited

At Ekomé, we strive to deliver our products safely and efficiently to our customers across India. This Shipping Policy outlines the terms related to order processing, shipping timelines, and delivery.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once the order is shipped, customers will receive a shipping confirmation along with tracking details via email or SMS.

2. Shipping Coverage

We currently ship orders across India through trusted logistics partners to ensure safe and timely delivery.

3. Shipping Timeline

Estimated delivery timelines may vary depending on the delivery location within India:

  • Metro Cities: 2–5 business days
  • Non-Metro Cities & Towns: 3–7 business days
  • Remote Locations: 5–9 business days

Delivery timelines are estimates and may vary due to logistics conditions, weather, or unforeseen circumstances.

4. Prepaid Orders Only

All orders placed on our website are prepaid.

We currently do not offer Cash on Delivery (COD). Orders are processed and shipped only after successful payment confirmation.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing the purchase.

Any promotional offers related to free shipping will be clearly mentioned on the website.

6. Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to:

  • Logistics or courier partner delays
  • Natural events or extreme weather
  • Public holidays or regional restrictions

Ekomé will not be liable for delays caused by circumstances beyond our control, but we will assist customers in tracking their shipments where possible.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details when placing an order.

Ekomé will not be responsible for delivery failures or delays caused by:

  • Incorrect or incomplete shipping addresses
  • Incorrect phone numbers
  • Unavailability of the recipient at the time of delivery

Additional shipping charges may apply if the order needs to be re-shipped.